Customer Service Rep

*Customer Service Representative* *JOB DESCRIPTION* Maintain a Customer 1st Attitude.
Ability to manage large amounts of incoming calls.
Identify and assess customers’ needs to achieve satisfaction.
Build sustainable relationships and trust with customer accounts through open and interactive communication.
Provide accurate, valid, and complete information by using the right methods/tools.
Handle customer complaints, provide appropriate solutions and alternatives.
Use industry data base software to keep records of customer interactions, process customer accounts and protect documents.
Follow communication procedures, guidelines, and policies.
Go the extra mile to engage customers.
*Skills/Requirements* Strong basic math skills Proficient in both Excel and Word applications Bookkeeping experience w/data entry capabilities A willingness to take charge of customer concerns.
Proven customer support experience or experience as a client service representative Strong phone contact handling skills and active listening Customer orientation and ability to adapt/respond to different types of Individuals.
Excellent communication skills.
Ability to multi-task, prioritize, and manage time effectively.
High school degree *Benefits:* Competitive Pay Health Insurance with Health Savings Contributions Dental/Vision/ Life Insurance 401k with company match Generous Vacation Paid time off Sick Pay Holiday Pay Company Discounts Healthy Incentives Many Extra Perks! *Job Type:* Full-time *Pay:* $15.
50 - $17.
50 per hour *COVID-19 considerations:* Davenport Energy follows all CDC guidelines and OSHA requirements.
Job Type: Full-time Pay: $15.
50 - $17.
50 per hour Benefits: * 401(k) matching * Dental insurance * Health insurance * Paid time off * Vision insurance Shift: * Day shift Weekly day range: * Monday to Friday Work setting: * In-person Work Location: In person