Bilingual Call Center Agent

***Starting pay: $15 per hour - Earn up to $19 per hour – Bonus Opportunities paid Biweekly*** ***Paid Holidays – Paid Time Off - Paid Training - Benefits Package available*** ***Full time, Monday – Friday, Day shift*** Summary of Position The Bilingual Customer Service Representative represents YoungWilliams and provides outstanding customer service to both internal and external customers by professionally answering all calls and ensuring that customers receive accurate information politely and promptly.
Essential Job Requirements Must have the ability to work independently with little or no supervision and meet the minimum requirement of number of calls answered per day Draws from all available resources, policies, supervisors and state system to answer all inquiries, recognizes case issues as they develop in order to reduce workload Shows a high level of enthusiasm in serving customers and improving team performance, willing to obtain and increase knowledge to assist the team and call center Fluently reads, writes, and speaks Spanish and English Required Education A high school diploma or equivalent required.
A degree or certificate in a related field preferred Required Experience 2 years call center experience is preferred.
Computer experience and typing proficiency required.
Required Skills Able to fluently read, write, and speak Spanish and English; successful completion of YoungWilliams Bilingual certification preferred.
Excellent written and spoken communication skills including voice tones and grammar as well as time management skills and organizational skills.