***Earn up to $16 per hour – Bonus Opportunities paid Biweekly***
***Paid Holidays – Paid Time Off - Paid Training - Benefits Package available***
***Full time, Monday – Friday, Day shift**
Summary of Position
The Customer Assistance Specialist represents the ECSC and provides outstanding customer service to both internal and external customers by professionally answering calls for telephonic applications for public assistance programs and provides quality customer service to all callers.
This position requires excellent diction, grammar, voice quality and articulation, proficiency with computer and customer service skills, and experience.
Essential Job Duties
Answers telephone inquiries and responds to citizen inquiries related to the services they wish to apply for or are currently receiving
Accepts telephonic applications for public assistance programs
Enters applications as a priority into the Rapid Data Entry (RDE) within the VACMS only
Screens applicants to determine if existing case exists or application is pending
Assists other Customer Service Representatives
Uses multiple complex computer systems to research, validate, update, and maintain case information
Provides information to callers, including rights and responsibilities
Maintains accurate files, records, and reports to document communication, compliance, and resolution of issue
Adheres to all safety and security procedures
Practices timely and regular attendance
Education Requirements
High School Diploma, GED, or equivalent experience; Bachelor degree in human services field preferred
Skills Required
One year minimum of data entry experience or other related fields
Must be able to type 50 WPM minimum
Customer service experience preferably in a call center environment
Must be comfortable with heavy computer usage with the ability to multitask while using multiple computer screens, programs, and interfaces while on the telephone
Ability to handle multiple processes and maintain courteous and professional manner during calls
Ability to develop, interpret, and implement policies and procedures
Excellent organizational, interpersonal, written, and verbal communication skills
Ability to excel in a fast-paced, deadline-oriented work environment
Ability to work as a team member as well as independently
Whatsapp
