ESSENTIAL JOB FUNCTIONS:
Displays a working knowledge of all table games, house rules, counting methods, and procedures covering each game in an assigned area.
Verifies fill slips, credit slips, and markers pertaining to games in the assigned area.
Settles disputes that arise from guests in the Table Games area, referring those, either at a pre-determined threshold or a certain degree of difficulty to your Manager.
Assures guest development by
1) interacting with guests
2) modeling interactive skills with guests and fellow employees.
Remains alert to any unusual or questionable activities being displayed by any Table Games employee or gaming guest.
Reports any situation to their assigned superior.
Rates all guests.
Promotes and creates Total Reward cards for new and existing patrons.
Knowledgeable of Title 31/BSA/Underage Gaming regulatory requirements.
Accurately maintains table game inventories and player win/losses.
Changes cards/dice.
Opens and closes games.
Handles and intervenes when problems or differences between Table Games employees and gaming guests arise and provides assistance, problem resolution and service recovery, if necessary.
Counsels, guides, coaches and instructs assigned personnel in the proper performance of their duties.
Champions all Guest Service Programs and Service Standards adopted by the company and sets an example of these standards at all times when on shift.
Prepares and coordinates the periodical performance review of assigned personnel as determined by management.
Understands and enforces all company policies and procedures.
Informs Casino Manager of potential safety problems.
Maintains key security.
Delivers and completes minimum required standards for all property initiatives, including Spotlights, Service Standards and Game Knowledge requirements.
Attends all mandatory meetings required by the company/department.
Provides leadership and guidance to your team of dealers and to your daily pit staff working with you at any given time.
Ensuring your dealers are delivering the highest quality of guest service and coaching/counseling them with the help of management if the Service Standards are not met.
Consistently and constantly communicating all needs and concerns within your daily work environment to your manager.
QUALIFICATIONS:
High School graduate or equivalent required.
College degree preferred.
Two - five years of the casino experience is required, preferably in-pit operations.
Knowledge of multi-games is a plus.
Knowledge of casino rules, regulations, and procedures pertinent to pit operations is preferred.
Must possess excellent customer relations, leadership and communication skills.
Must be able to read, write, speak and understand English.
Must be willing to work any day of the week and any shift.
Must be able to get along with co-workers and work as a team.
Must present a well-groomed appearance.
PHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS:
Must be able to stand for long periods of time.
Must be able to work inside and continuously maneuver in and around the assigned tables in the Table Games Pit area during the entire shift, with regular interval breaks.
Must be able to respond calmly and handle customer demands in a fast-paced environment.
Responds to visual and aural cues.
Must be able to memorize game rules and procedures.
Must be able to quickly and accurately perform mathematical computations when determining winners and losers.
Must be able to accurately balance chip bank at the beginning and end of shift.
Must have excellent vision (including peripherals) to protect the games.
Must be able to read, verify and sign appropriate documents relating to the game in a small area.
Must be able to tolerate areas containing secondhand smoke, high noise levels, bright lights, and dust.
Must be able to lift up to 40 pounds.
Must be able to bend, reach, kneel, twist, and grip items.
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