Summary: The Communications Specialist is responsible for answering incoming calls, directing calls, mail distribution/scanning, and greeting visitors.
The Communications Specialist is the first point of contact for the office, which requires a positive attitude and polished, professional appearance.
Essential Duties and Responsibilities:
Serve visitors and clients by greeting them in a professional, friendly manner.
Maintains security by issuing visitor badges and/or logbooks.
Answer, screen and forward any incoming phone calls while providing basic information when needed.
Scan all mail, attach to the client account and set to the appropriate recipient.
Effectively prepare daily bank deposits.
Prepare outgoing mail at the end of each workday.
Scan incoming faxes, attach to the client accounts and set to the appropriate recipients.
Perform other duties as required.
Core Competencies:
Be a self-starter, well-organized and display good business communication skills, both verbal and written.
Be a team player and display resourcefulness to find win-win solutions for our clients, insurance companies, and agency.
Demonstrated excellent organizational and personal interfacing skills.
Comfortable learning new applications and taking on new tasks as required.
Familiarity and working knowledge of general office machines (i.
e.
fax, copier, printers, etc.
) required.
Possess ability to deal with conflict and resolve problems with poise.
Exhibit a personal commitment to develop insurance knowledge and commitment to obtain an insurance license within 12 months of hire.
Qualifications
Education/Experience:
Excellent typing skills (word processing; 50-60 wpm), high level of proficiency with general office PC applications (i.
e.
MS Word, MS Excel, MS Access, MS PowerPoint).
Two years of consistent employment in a customer service capacity.
High School Diploma; College Degree preferred.
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