The Company:
Hooker Furniture Corporation, in its 99th year of business, is a designer, marketer and importer of case goods (wooden and metal furniture), leather furniture, accessories, and fabric-upholstered furniture for the residential, hospitality and contract markets.
Based in Martinsville, VA with administrative offices in High Point, NC, domestic production facilities in Hickory, NC and Bedford, VA and distribution warehouses in Martinsville, VA, Savannah, GA, Hooker Furniture is ranked among the nation’s largest publicly traded furniture sources.
Hooker Furniture also operates multiple showrooms in High Point, NC, Atlanta, GA, and Las Vegas NV, and administrative offices in Vietnam and China.
The Position:
A Territory Account Coordinator is a member of a team located in Martinsville, VA office.
This is a great opportunity to learn about Hooker Furniture and engage with team members, sales representatives, and customers!
The purpose of Customer Care is to delight our customers by surpassing their expectations in innovative ways that create loyalty and tangible business growth.
Accordingly, we are looking for an adaptable individual who loves working with people, is dedicated to giving a superior customer experience with a positive attitude.
This individual will:
Ensure the customer’s experience is harmonious with our purpose in all aspects of customer communication
Review and approve credits, replacements, return authorizations, parts as needed
Keep records of brand information relevant and updated
Travel biannually to attend market/production training for all brands relevant to your position
Foster strong relationships with assigned sales reps and accounts
Have direct contact with customers and reps by e-mail, phone, and chat regularly, addressing status, order changes, cancellations, ordering samples, product questions or product availability
Appropriately respond in a prompt and sympathetic manner to positive and negative interactions
Process deductions
Process monthly credits
Cross-train a backup to cover your PTO; be prepared to cover teammates in kind
Other tasks as directed by supervisor
Candidates that will be a great fit will have:
High school Diploma or equivalent reading, communication, math, and problem-solving skills, some college preferred
Previous customer service experience
Experience working in a team to meet common objectives
Job history and experience reflecting dependability and reliability
Problem-solving skills
Basic computer navigation including Excel, Outlook, Word, and web browsing
AX or D365 ERP experience
Excellent Grammar Skills
CRM and CE experience
Excellent written, communication and interpersonal skills
A continuous improvement mindset to implement and assess best practices
Why should you apply?
Competitive compensation and bonus plan
Successful and stable organization for over 95 years
Multinational, global organization with 11 locations in the US and offices in Vietnam and China
A caring, family-focused culture
Strong corporate initiatives to continue to grow the organization
A culture that encourages forward-thinking, team-building and creative problem solving
Career development focus including training opportunities and leadership development programs
Tuition reimbursement program
Emphasis on charitable giving and volunteering in our communities
A company committed to DEI (Diversity, Equity, and Inclusion) values
Focus on ESG (Environmental, Social, and Corporate Governance)
Comprehensive medical, dental, vision plans including a generous employer health saving account (HSA) contribution each plan year
Matching 401k employer contributions
Shift: Monday to Friday 8 am - 5 pm.
In Office requirement 4 days per week with 1 flex day provided.
Pay: Dependent upon experience
Apply Today!
Whatsapp
